We manage air, sea, and road freight — including parcels, pallets, full containers (FCL), and shared loads (LCL). Whether it's commercial cargo or personal effects, we’ve got you covered.
You simply share cargo details such as weight, dimensions, and destination. Our team prepares a quote, picks up the shipment, and handles everything from documentation to delivery.
Our support team is available 24/7 for shipment updates. Office operations typically run Monday to Saturday, but urgent logistics support is always accessible.
Yes — we offer global freight solutions to and from major ports and airports worldwide, including door-to-door, port-to-port, and warehouse-to-warehouse services.
Accounts are optional for one-time shipments but recommended for regular shippers. Having an account speeds up booking, invoicing, tracking, and document sharing.
We accept bank transfers, credit/debit cards, online payments, and corporate invoicing for approved partners. Some services may require advance payment.
You can request updates through our support team. Company names, tax numbers, and contact details can be revised before billing cycles or shipment release.
Refunds depend on the service stage. If cargo hasn't been processed or picked up, refunds are usually possible. Once freight is booked with carriers, cancellation fees may apply.
Contact our support team with your booking number. Cancellation policies differ for air, sea, and road freight based on carrier terms and timing.
Tracking updates may take time depending on the carrier. If your tracking number shows no status after 12 hours, contact our team and we’ll check it in the carrier system directly.
Delays may occur due to customs processing, transit handovers, weekends, or weather conditions. We can check internal carrier logs for the latest real-time movement.
Reach out immediately with photos, AWB/BL number, and packing list. We’ll start an investigation with the carrier and assist with insurance claims if applicable.
Our portal works on all modern browsers including Chrome, Edge, Firefox, and Safari. Mobile devices are fully supported for live tracking and document downloads.
Yes — we use encrypted communication and secure servers to protect your documents, invoices, and tracking data from unauthorized access.
We provide freight forwarding, customs clearance, warehousing, packaging, last-mile delivery, and specialized cargo handling such as dangerous goods and temperature-controlled shipments.
Absolutely — we provide tailored B2B logistics plans, dedicated account managers, volume-based pricing, and custom integrations with your supply chain operations.
Pricing varies based on cargo weight, size, mode of transport, route, and customs requirements. We offer transparent quotes with no hidden fees — everything is itemized clearly.
Yes — you can switch between shipping plans or add services like insurance, express delivery, or warehousing at any time depending on shipment status.
Can’t find the answer you’re looking for? Our logistics team is always ready to help.
